If the item requires more processing time, due to personalization or handmade items, it will be listed on the item's information page. All merchandise will be efficiently delivered via United Parcel Service(UPS).
Some products maybe shipped directly from our manufacturer's warehouse or from our fullfillment centers. Usually these are personalized or specialty items.
In cases where the product is out of stock, but we are expecting the product to arrive to our warehouse, your account will still be charge prior to shipment in order to process your order and put it on high priority. All prepaid orders will have priority over non-paid orders, and will be shipped first.
Be sure to enter all pertinent information with regards to your shipping address such as Apartment numbers, or Suite number for business addresses delivery.
We do not ship to any PO Box or AFO/FPO addresses
It is the customer's responsibility to ensure that addresses given to us as shipping destination will be receive by the customer. If package is left at the door, it will be the customers sole responsibility to ensure receipt.
In the event customer makes any alteration to shipping address after package has been scanned into the UPS system, CharmingWeddings.com is not responsible for any delay or additional charges that may incurr as a result of changes made by the customer.
If you need to return something, please send an email to firstname.lastname@example.org within 7 days of receiving your order for authorization on a return. We will accept authorized returns within 7 days as long as the items are unused and in the original packaging.
Once a return is authorized, we will refund your payment less any shipping and handling charges and a 20% restocking fee. Please note that customized orders, personalized tags, edible items, wedding cameras, bubbles and confectionery merchandise are not returnable. We must receive the returned items within 14 days from the day the return authorization was issued. Please return authorized orders in its original form and packaging. We reserve the right to reject any returns and exchanges that do not meet these conditions.
Some of our items come with free tags with purchase of that item. In the event a free tag item is returned you will be charged for the full price of the tags, which will be subtracted from your refund, as they can not be returned.
Personalized items can not be returned.
Once a cancellation is processed, we will refund your payment within 5 business days. Please note that personalized items or customized orders can not be cancelled once processing/printing has started and no order can be cancelled once shipped. Shipped orders will be handled as a return (see above).
Shipping Damage Claims
We will not be responsible for any replacements if the damage is not reported to us in a timely manner. Afterwards, all shipment will be considered to be in good condition.