Help Desk


  1. How do I order Wedding Favors at CharmingWeddings.com?

  2. What information do you collect from me?

  3. What methods of payment can I use to make purchases?

  4. Is shopping here secure?

  5. How do I know when my order has been dispatched?

  6. Do I get a receipt for my purchase?

  7. Is there a Delivery and Handling charge? If so, how much?

  8. How long does delivery take?

  9. Do you have a retail store?

  10. Do you have a paper catalog you can send me?

 


 

  • How do I order Wedding Favors at CharmingWeddings.com?
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    Browse our Store: Firstly, browse our store by clicking on the category links on the left column (Unique Wedding Favors, Bath & Soap Favors, Personalized Favors...) or type in a product title or keyword in the Search Box to find exactly what you are looking for. You will then be presented with a list of relavent wedding favors. Choose a favor from the list that may interest you, then click on more info to be taken to the information page of that particular wedding favor.

     

    Choose a Purchase: When you have found a wedding favor that you'd like to buy, click on Add To Cart. This stores your chosen favor in your Shopping Cart. If you would like to buy more than one of your chosen product, type the number in the Quantity box of the Shopping Cart, then click on "Update" to update the amount. If you would like to remove a wedding favor from your Shopping Cart, click your cursor on the Remove Checkbox, then click on "Update". If you would like to browse for more wedding favors, click on Continue Shopping. Any items you currently have in your Shopping Cart will remain there until you decide to buy them. You can see which items you have in your Shopping Cart in the Shopping Cart box (top right). Otherwise, click on the Checkout button to make your purchase.

     

    Make a Purchase/Checkout: When you are ready to buy your chosen favors, click on the Checkout link at the top of the page or click on the checkout button on the shopping cart page.

     

    Shipping Details: If you are a new customer to CharmingWeddings.com simply add your contact and delivery information and click the Checkout button. If you are already a CharmingWeddings.com Customer (have made previous purchases), click the link provided and Log In with your email address and password.

     

    Confirm Your Delivery Information: Make sure that your delivery address is correct, then click on Continue. Choose Your Payment Method: Select how you'd like to pay for your purchase from the payment options, then click on Continue.

     

    Confirm Your Order: Make sure that all the information is correct, then confirm your order by clicking on the Confirm Your Order button.

     

    Note: If paying through PayPal do not close the browser window until you come back to a CharmingWeddings.com confirmation screen!

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  • What information do you collect from me?

     

    When you make a purchase from CharmingWeddings.com, you submit your name, email address, and delivery address. This information allows us to fulfill your orders and to contact you if the need arises. You can change or modify this information at any time by logging into "My Account" with your email address and password that you registered with.

    Information gathered on this site will only be used for delivery of your items. We may need to share your name and address with vendors in order to have specialty items delivered directly to you, such as the case with custom made cookies, cakes or personalized items. Your information will NEVER br made available to third party companies other than those directly involved with delivering your items and NEVER sold to mailing list distributors. See our Privacy Notice for more information.

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  • What methods of payment can I use to make purchases?

     

    There are two payment methods to choose from:

     

    1. Visa/Master Card. Our Visa and MasterCard processing is done using USA ePay's secure, fraud resistant payment gateway. Your credit card information is secure and safe with our 128 bit secure SSL checkout.

      VISA Card Master Card

    2. American Express/Discover/E-Check. AmEx and Discover credit card processing is done by PayPal, though you do not need a PayPal account to use these credit card. Just select this method when you get to the payment page.

      Discover Card American Express e-check Official PayPal Seal

    3. Your PayPal account.

    You select your chosen payment method during the purchase process. CharmingWeddings.com NEVER sees your encrypted credit card details.

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  • Is shopping here secure?

     

    Yes of course!

    Our site is 128-bit encrypted using SSL protection, this makes your account details safe and secure. All credit card information is processed through our secure, fraud resistant payment gateway and no credit card information is ever stored in our site database.

    You are responsible for keeping your Username and Password safe to prevent unauthorized access to your Customer information.

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  • How do I know when my order has been dispatched?

     

    You can track the status of your order from start to finish.

     

    When you purchase goods from us, you will receive an automated receipt by email. You will then receive further email notifications when your order is being processed and again when your order has been dispatched to you, giving you total piece of mind.

    You can also check the status of your order online at any time by clicking on My Account and logging in with your username and password.

    Here's what each order status means:

    Pending:
    This means that your order has not been dealt with yet.

    Processing Payment:
    This means that your order has received and we are waiting on verification of payment.

    Processing Order:
    This means that your order is currently being dealt with.

    Shipped Partial:
    This means that part of your order has been dispatched and is in the mail to you.

    Shipped Partial:
    This means that your full order has been dispatched and is in the mail to you.

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  • Do I get a receipt for my purchase?

     

    Yes. You will receive an automated receipt by email after you have placed your order.

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  • Is there a Delivery and Handling charge? If so, how much?

     

    Yes. the Delivery / Package / Handling charge is automatically calculated during the purchase process. This amount is clearly displayed to you before payment. Our items ship from multiple distribution centers so your item may be delivered in multiple packages. We ship via UPS or USPS.

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  • How long does delivery take?

     

    You may select an option of delivery (Standard, 3-day, 2-day, or overnight) yourself, you can get it delivered Express in 1-2 days in Continental America or take the default cheaper option and receive the goods in 4-10 days in Continental America. Delivery times are based on how long it takes after it leaves our hands. The time it takes to process the order, usually 2-3 days, should be added to the delivery time. Longer processing times, for personalized items and such, will be shown in the items description.

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  • Do you have a retail store?

     

    We have an online web store. We do not have a physical retail store.

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  • Do you have a paper catalog you can send me?

     

    No, we only have an online catalog. We add new items to our store almost everyday. Trying to keep a paper catalog up to date would be impossible.

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